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Author by: Adrian Payne Language: en Publisher by: Routledge Format Available: PDF, ePub, Mobi Total Read: 87 Total Download: 974 File Size: 41,5 Mb Description: Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field. It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it.
Based on recent knowledge, it is underpinned by: * Clear and comprehensive explanations of the key concepts in the field * Vignettes and full cases from major businesses internationally * Definitive references and notes to further sources of information on every aspect of CRM * Templates and audit advice for assessing your own CRM needs and targets The most lucid, comprehensive and important overview of the subject and an invaluable tool in enabling the connection of the major principles to the real world of business. Author by: Peter Howson Language: en Publisher by: CRC Press Format Available: PDF, ePub, Mobi Total Read: 28 Total Download: 502 File Size: 45,9 Mb Description: Commercial Due Diligence (CDD) is about telling the difference between superior businesses and poor businesses, which is why this book is a mixture of business strategy, marketing analysis and market research. However CDD is not about the bland application of analytical techniques, it's about understanding how businesses and markets work and what is really important for profits and growth.
Commercial Due Diligence is written by someone with over 25 years' experience of practical strategic analysis who nonetheless has a strong academic grounding. For the first time here is a book that deals with the essentials of strategic analysis with the practitioner's eye. If you are in the business of formulating company strategy, and you want to see how to apply the theories and understand in practical terms what works, when, and what can go wrong, this is the book for you. Author by: Committee on Comparative Cost Factors and Structures in Global Manufacturing Language: en Publisher by: National Academies Press Format Available: PDF, ePub, Mobi Total Read: 46 Total Download: 972 File Size: 44,6 Mb Description: Conventional wisdom holds that high wages, high capital costs, and worker inflexibility have cost America its ability to compete in the world manufacturing marketplace.
This book demonstrates that U.S.-based manufacturing can compete in terms of quality, product features, and timely delivery--the real measures of competitiveness in the 1990s. The committee identifies attributes that attract manufacturers to given locations and assesses the attractiveness of the United States as a location for different kinds of manufacturing. The volume dispels myths that have guided management decision making in the past and offers recommendations to promote the United States as a manufacturing site. The volume discusses new approaches to understanding and controlling costs. With case studies from three important industries--consumer electronics, semiconductors, and automobiles--the book explores factors in site location decisions, highlighting advantages the United States can offer as a manufacturing site over low-cost rivals. Author by: Charles W.
Fx Max Fx Teleport V1. Blast Effects On Buildings Pdf To Excel there. 4.0.1120-air: Full Version Free Software Download more. Hill Language: en Publisher by: Cengage Learning Format Available: PDF, ePub, Mobi Total Read: 44 Total Download: 460 File Size: 50,8 Mb Description: This leading strategy text presents the complexities of strategic management through up-to-date scholarship and hands-on applications. Highly respected authors Charles Hill, Gareth Jones, and Melissa Schilling integrate cutting-edge research on topics including corporate performance, governance, strategic leadership, technology, and business ethics through both theory and case studies. Based on real-world practices and current thinking in the field, the eleventh edition of STRATEGIC MANAGEMENT features an increased emphasis on the changing global economy and its role in strategic management. The high-quality case study program contains 31 cases covering small, medium, and large companies of varying backgrounds. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version. Author by: VIPIN GUPTA Language: en Publisher by: PHI Learning Pvt.